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1. I want to come early and set up. When is the earliest time I can come in?
2. We want to swim before our scheduled party time. Can we come in early?
3. Are the parents of the kids included in the party packages?
4. Can I bring in my own food or beverages?
5. Do my party guests need to wait in line to get in?
6. Do you provide balloons? Can I bring in my own balloons?
7. Do you provide tablecloths or decorations? Can I bring my own?
8. Are there any special rules for the Waterslide?

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1. What is the schedule of a typical party?
2. How do I get my deposit back?
3. Who are the instructors?
4. Are the parties safe?
5. What should participants wear?
6. Can we bring ice cream or ice cream cakes?
7. Can we bring hot food?
8. What should we tell guests?
9. Do parents stay or go?

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1. Are mobile vending trucks/carts allowed in the City?
2. What is the cost of a business license in the City versus in the County?
3. What type of home occupations are allowed in the City?

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1. How do I contact a school in Santa Rosa?
2. What is the local number for the Department of Motor Vehicles?
3. Who does our refuse and recycling collection?
4. Who do I contact for information on a business license?
5. What is the number for Animal Control and Regulation?
6. Who do I contact if I have a problem with my cable television service?
7. How do I report an abandoned vehicle?
8. What is the number to contact the Sonoma County Courts?
9. Where do I get a marriage license?
10. What office do I contact to get a copy of my birth certificate?
11. Where is the Social Security office?
12. Who do I talk to about my property taxes?
13. What is the difference between the City Attorney and the District Attorney?
14. Can the City Attorney represent private citizens?
15. How can I get a copy of the City Code or a city ordinance?
16. My neighbor’s tree limbs and branches overhang my property. Can I trim them without my neighbor’s permission? If my neighbor’s tree limbs and branches fall on my property, can I make my neighbor clean
17. I drove my car through a pothole in the street and sustained damage to my car. I feel the City was negligent. Will the City pay for this?
18. What is the process for getting a proclamation on the council agenda?
19. How do I address the City Council?
20. How do I get rid of mice or bugs in my home?

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1. What is the schedule of a typical party?
2. How do I get my deposit back?
3. Who are the instructors?
4. Are the parties safe?
5. What should participants wear?
6. Can we bring ice cream or ice cream cakes?
7. Can we bring hot food?
8. What should we tell guests?
9. Do parents stay or go?

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1. ¿Se volerá a evaluar mi propiedad?
2. ¿Cambiará el costo de mi seguro de hogar?
3. ¿Cómo afectará la anexión el valor de mi propiedad?
4. ¿Cambiara mi dirección o código postal?
5. ¿Puedo reparar mi vehículo en mi casa?
6. ¿Hay alguna diferencia en las restricciones de estacionamiento para vehículos recreativos (RV), o el almacenamiento de otros vehículos, en la Ciudad al contrario del Condado?
7. ¿Existen restricciones de estacionamiento de vehículos comerciales en propiedad privada (ejemplo: un dueño de su vivienda estacionando su camión de trabajo en la entrada de su casa)?
8. ¿Puedo mantener a los animales de granja?
9. ¿Habrán inspecciones por parte de la Ciudad de los edificios existentes cuando se efectúe la anexión?
10. ¿Dónde están las unidades de segunda vivienda permitidas y cuáles son los requisitos del permiso? ¿Hay límites sobre quién puede ocupar la segunda unidades?
11. ¿Cuál es el costo de los permisos para nuevas construcciones en la Ciudad en comparación a las del Condado (ejemplo: Una residencia unifamiliar existente de 400 pies cuadrados)?
12. ¿Pueden los usos no conformes continuar sobre la anexión?
13. ¿Sera requerido que las áreas que actualmente no tienen aceras que las pongan a partir la anexión? ¿Quién paga por las nuevas aceras?
14. ¿Existen permisos o supervisión necesarios para mantener los árboles en la propiedad privada?

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1. Will my property be reassessed?
2. Will the cost of my home insurance change?
3. How will annexation affect my property value?
4. Will my address or zip code change?
5. Can I repair my car at my home?
6. Is there a difference in the parking restrictions for recreational vehicles (RVs), or storage of other vehicles, in the City versus in the County?
7. Are there restrictions to parking business vehicles on private property (example: a homeowner parking his/her work truck in the driveway of their home)?
8. Can I keep farm animals?
9. Will there be City inspections of existing buildings upon annexation?
10. Where are second dwelling units allowed and what are the permit requirements? Are there limits on who can occupy second units?
11. What is the cost of permits for new construction in the City versus in the County (example: 400-square-foot addition to an existing single-family residence)?
12. Can nonconforming uses continue upon annexation?
13. Will areas that do not currently have sidewalks be required to put them in upon annexation? Who pays for new sidewalks?
14. Are there permits or oversight required to maintain trees on private property?

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1. Why do so many apparatus respond to simple incidents?
2. How come I see fire trucks with full lights and sirens go through a red light at intersections and then, after they go through, they turn off their lights and slow down?
3. Why do I see firefighters cutting holes in the roof of a building on fire?
4. Why do you block traffic lanes at auto accidents, more lanes than are necessary?
5. Can I barbeque on my balcony?

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1. Is this going to cost me anything?
2. What if I don’t want to get an update at 6 a.m. about a delay on the 1st bus route?
3. What if I stop receiving tweets or I believe I am not getting all of the Santa Rosa CityBus tweets?

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1. How do I distinguish public property from private property?
2. Who is responsible for graffiti removal on private property?
3. What information do I need to report graffiti vandalism in progress?

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1. What is considered household income?
2. What documentation do I need to submit as proof of income?
3. What kind of documentation do I need to submit as proof of occupancy?
4. When will I start receiving H2O assistance?
5. I’m a tenant. Do I need my landlord’s permission to participate in your programs?
6. What happens during the Water-Use Efficiency Audit?
7. Why do H2O customers need to participate in the on-site Water-Use Efficiency Audit program?
8. Am I required to have a Water-Use Efficiency Audit to complete my H2O application or to re-enroll in the program?
9. Do I have to replace toilets and plumbing devices?

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1. 1. What is the Homeless Encampment Cleanup Pilot Program?
2. 2. What is an encampment - how do you define it?
3. 3. Why is the encampment at the 6th Street underpass being prioritized over other encampments?
4. 4. What are you doing to inform the occupants of the encampment about the Pilot Program?
5. 5. The Pilot Program includes activation of an additional 50 beds at the Samuel L. Jones Hall Homeless Shelter. Are these the same 50 beds from the winter shelter?
6. 6. Is the Housing First protocol part of this?
7. 7. What about people living in the encampment that have pets?
8. 8. How long can people stay in shelters and hotels?
9. 9. Are there statistics from other communities using the same approach?
10. 10. Is there a way to access the budget for this project?
11. 11. How is the City going to measure success?
12. 12. Do you track the people you have contact with?
13. 13. Has data shown that people are staying in housing?
14. 14. How are you going to keep people from coming back to the encampment site? What happens if someone sets up camp after the cleanup takes place?
15. 15. Do you anticipate any challenges when implementing the Pilot Program? How will you make sure the occupants don't end up in other areas of the city such as parks or the downtown area?

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1. What is the City doing to address the growing homeless problem in our community?
2. What sort of financial resources are being put towards the issue?
3. Does the City have a homeless shelter within the city limits? If so, has a homeless person ever been turned away from the shelter due to lack of space?
4. How do I make a referral to the Homeless Outreach Services Team (HOST)?
5. How are the City and County working together to end homelessness?
6. How does the City measure the success of its efforts, including that of its contractors?
7. What is the role of the City Council Homeless Policy Subcommittee?
8. What does the City hope to achieve by declaring a local homelessness emergency?
9. If camping is prohibited within City limits why are people camping in our downtown and parks, along our creeks, and in other areas of the city?
10. If people are camping illegally citywide then why won't the City allow designated areas for camping, commonly referred to as sanctioned campgrounds?
11. Where in each neighborhood are homeless people able to legally store, possess, and use significant amounts of belongings and locate 24-hour access to facilities such as restrooms and showers?
12. Why are the homeless allowed to "hang out" all day in our parks and in our downtown?
13. What is the City doing to discourage panhandling, loitering, urinating or defecating in public places, and other unwanted activities?
14. If the City is investing more in programs that serve the homeless why are we seeing more homeless? Are the City’s efforts attracting more homeless?
15. What is the City doing to improve access to services for persons with behavioral health and substance use needs?
16. How can I help?

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1. What does the Housing Authority do?
2. What is HUD Section 8 Rental Housing Assistance?
3. How does one qualify for Section 8 Rental Housing Assistance?
4. What is the Santa Rosa Housing Trust?
5. Is there any money available to help me develop new housing?
6. What does affordable housing mean?

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1. Where can I find current jobs available?
2. Can I submit a resume in lieu of an application or supplemental questionnaire?
3. Can I submit an application for a position that isn’t currently available?
4. How do I submit an interest card for a position that I am interested in?
5. I am having trouble opening PDF forms. What can I do to open them?

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1. ¿Están permitidos los vehículos lonchera/carritos de comida en la Ciudad?
2. ¿Cuál es el costo de una licencia de negocio en la Ciudad en comparación al Condado?
3. ¿Qué tipo de ocupaciones de casas están permitidos en la Ciudad?

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1. ¿Mis hijos cambiarán de distrito escolar?
2. ¿Cambiarán los servicios de autobús?
3. ¿Voy a recibir servicios por un cuerpo de bomberos diferente?
4. ¿Voy a recibir servicios de un departamento de policía diferente?
5. ¿Qué son servicios policiales orientados hacia la comunidad?
6. ¿Qué otros servicios van a cambiar?
7. ¿Puedo conectarme al servicio de agua y alcantarillado?
8. ¿Cómo se maneja la eliminación de grafiti en la ciudad?
9. ¿Se agregará el alumbrado público adicional para el área?

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1. How do I sign up for Infinity.Link?
2. What information do I need?
3. What can I use as my username?
4. What is a Display Name?
5. What can I use as my password?
6. Does the password require a combination of letters and numbers?
7. Where is my verification code?
8. I can’t log in. My password doesn’t work.
9. How do I change my password?
10. What if I forget my password?
11. Can I make a one-time payment without registering?
12. What are e-bills?

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1. ¿Quién es LAFCO? ¿Es una agencia estatal?
2. ¿Cómo se seleccionan los comisionados LAFCO/designados?
3. ¿Cómo son las voces de los votantes no registrados 'escuchadas a través del proceso de LAFCO?
4. ¿Qué ley estableció que los votantes registrados puedan presentar una protesta y votación por escrito en una elección con respecto a la anexión?

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1. Who is LAFCO? Is it a State agency?
2. How are LAFCO commissioners selected/appointed?
3. How are nonregistered voters’ voices heard through the LAFCO process?
4. What law established that only registered voters can submit a written protest and vote in an election regarding annexation?

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1. What Are Measures O and N?
2. What do Measures O and N do?
3. Why were Measures O and N placed on the ballot?
4. Will Public Safety spending be reduced under Measures O and N?
5. How do these measures affect street maintenance?
6. How can we be sure Measures O and N are accountable?
7. What priorities do measures O and N address?
8. When is the election?
9. Where can I find more information about Measures O and N?

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1. Who do I contact for information about Auto Dismantling?
2. Where can I store Campers, RV’s, Boats and Trailers?
3. Where can I park cars or trucks?
4. Who is responsible for Street Trees?
5. What do I need to know about fences?
6. How does Vegetation Management reduce wildfires?
7. Is there a limit on garage/yard sales?
8. What is the Residential Parking Permit Program?
9. What do I need to know about basketball hoops on streets or sidewalks?
10. How do I report Street Lighting, Traffic Signals and Traffic Signs?
11. Who is responsible for sidewalk maintenance?
12. How can I report Trash Dumping?
13. How do I report Junk Accumulation?
14. How do I report illegal storm drain dumping?
15. What is the purpose of the Industrial Waste Discharge Permit?
16. How do I report Water Theft?
17. Why does a home business need a Home Occupation Permit?
18. Who do I contact for animal control?
19. Who do I call about dead animals in the public right-of-way?
20. How can I report loud parties?
21. What can I do about Solicitors?
22. How can I report a Neighborhood Crime?
23. What is Neighborhood Watch?

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1. What do I do if online incident reporting is not right for me?
2. What if this happened in another city can I file a report using this online police citizen reporting system?
3. What if this happened on a state Freeway?
4. What is a known suspect?

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1. What is Infinity.Link?
2. Why should I use Infinity.Link?
3. Who can use Infinity.Link?
4. Is there any addition cost to use Infinity.Link?
5. Who do I contact if I have more questions?

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1. How do I contest my citation?
2. My car was sold. Why do I continue to receive parking citations when I no longer own the vehicle?
3. I received a notice that a citation was issued to my vehicle, but I have not visited the City of Santa Rosa. How do I clear the citation?
4. I wanted to contest my parking citation but was informed that it was too late. Can I appeal, and if so, who can I make an appeal to?
5. I cannot afford to pay my parking citation. Can you cancel it?
6. Can I perform community service instead of paying for my parking ticket?
7. Can I get an extension on the payment of my parking citation?
8. Can I be arrested for my unpaid parking citation?
9. Can my vehicle be towed for my unpaid parking citation?
10. I paid my citation late and was told that the penalty could not be waived. Can I appeal?
11. Where does the City of Santa Rosa obtain vehicle registered owner information?
12. I have paid my parking citation but when I went to renew my vehicle registration, I was told that my ticket was still unpaid. What can I do?
13. I received a citation for violation of California Vehicle Code (CVC), Section 5200 or 5204. What can I do?
14. I have contested the citation and I do not agree with the decision. Is there anything I can do?
15. Do I have to pay the fine amount in order to appeal the valid decision?
16. What if I do not have the money to appeal the citation to the next level?

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1. If I find a bicycle and turn it in can I later claim it?
2. If I find and turn in any other property (i.e. money, jewelry, etc.), may I later claim it?
3. Why must I make an appointment to claim my property?
4. I have a court order that requires Santa Rose Police Department to return my property, why do I still need an appointment?
5. Why does it take so long for me to get my property back?
6. How do I get my firearm(s) back?

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1. Can I get my impounded vehicle out prior to the 30 day impound period?
2. What is a Post Storage Hearing?
3. Why do you charge $200 for a vehicle release form?

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1. How do I fill out the application?
2. What is required of my emergency contacts if my alarm goes off?
3. What type of fees might be required?
4. What does it mean that an extra fee is charged for each and every false alarm after the first one received by the City in any twelve month period?
5. How does the officer designate an alarm as false?

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1. How can I find out the status of my case?
2. How do I know who is investigating my case?
3. Will you call me if my case ever comes to closure?
4. Will you call me if my property is found?
5. Is the Records Counter open to the public 24 hours per day?
6. Are police reports "public information"?
7. How do I get my arrest record sealed if I am an adult (18 years or older)?
8. Can anyone obtain a copy of my arrest record?
9. Is juvenile (under 18 years old) arrest information public and can I obtain a copy?
10. How do I get a copy of my arrest history?
11. How to obtain a copy of a Traffic Collision Report?
12. How can I obtain a copy of a police report?
13. How much do copies of police reports cost?
14. How do I dispose of any unwanted firearms and/or ammunition?
15. The insurance company says it is my responsibility to obtain a copy of my accident report. Is this correct?

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1. ¿Por qué la anexión se está considerando ahora?
2. ¿Cuáles son algunos de los beneficios potenciales o la anexión? ¿Por qué quiero ser parte de la Ciudad?
3. ¿Dónde se puede ir/con quién pueden hablar para cuestiones relativas al proceso de anexión?

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1. ¿Cuál es el proceso para la anexión?
2. ¿Puede una comunidad optar por estar fuera de la Anexión del Área de Roseland?
3. ¿Qué es prezoning y cuándo se llevará a cabo?
4. ¿Cuál es el plazo para la anexión?

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1. How are speed limits established and how can I reduce or increase the speed limit on a particular street?
2. Can the City install "Children at Play" or "SLOW" signs on my street?
3. Can the City install a deer crossing sign at a particular location?
4. Can I get red curb painted in front of the fire hydrant by my house?
5. Can the City paint red curb so I can see getting out of a driveway, street or parking lot?
6. How can I get a stop sign installed on a neighborhood street to slow speeders down?
7. What is a commercial vehicle prohibition?
8. How can I get a radar speed feedback sign on my street?
9. How long can a car stay parked on the street?
10. How does a signal operate? Is a specific signal operating correctly?
11. How does a signal operate? Is a specific signal operating correctly?
12. Why do I have to stop? Why are signals so poorly synchronized?
13. Why do I have to wait so long after I stop at a specific signal?
14. Why isn’t there enough green time to get the traffic through the signal for a specific movement?
15. How do I get a new signal installed?
16. How do I find how much traffic there is at a specific location, or how many accidents there have been?
17. How do I find how a signal was operating at a specific time and date, and if it was operating correctly?
18. How does a pedestrian signal work?

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1. When I rebuild my home, does it have to be in compliance with current building codes?
2. Can my house be built on the existing foundation?
3. How is The City of Santa Rosa determining the square footage of structures that were on my property prior to the fire?
4. Is a Demolition Permit required for removal of a building or portions of a building that were damaged or destroyed by a fire?
5. Is a Building Permit required to repair damage to a structure?
6. How long do I have to rebuild my permanent residence?
7. What documents do I need for a Building Permit?
8. Once I have all building permit plans ready, how do I submit them?
9. How do I track my project’s permit?
10. What other agencies and fees might be involved in the Building Permit Process?
11. Are fire sprinklers required for my new structure(s)?
12. Do I need a licensed fire protection contractor (C-16) to design and install the sprinkler system?
13. Can I live in a trailer or RV on my property while rebuilding a home?
14. Can I rebuild a garage or other accessory structure or continue an accessory use prior to rebuilding my home?
15. Is a new owner required to meet all development standards, including setbacks?
16. Will I need a new encroachment permit with fee?
17. Do I need a Grading Permit to rebuild?
18. If my structure(s) cannot meet current setback requirements due to lot sizes or topography, will the City still issue building permits?
19. Will the City require evidence of a legal lot prior to issuance of a new building permit?
20. Will building permits be issued for structures in a Floodway or Floodplain?
21. Who enforces the regulations regarding clearance of fuel around buildings?
22. Are any permits required to clear up to 100 feet away (Defensible Space) from an existing residence?
23. Am I responsible for clearing the brush from around buildings?

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1. Will my property taxes increase?
2. Will my rent go up?
3. Will I have any new taxes or fees?
4. What are some potential benefits of annexation? Why do I want to be part of the City?

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1. How can I get agendas of upcoming meetings emailed to me?

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1. What criteria is used to rank or prioritize projects?
2. How does the City choose which projects to fund?

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1. Why do I need a permit?
2. How much will a permit cost?

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1. What is "Asset Management"?
2. How do I inform the City of what needs to be repaired or improved?

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1. What is recycled water?
2. Where does recycled water come from?
3. What kind of water will the Water Reuse Plant produce?
4. Is Recycled Water Safe?
5. How is recycled water made?
6. Where is Santa Rosa Regional Reuse System’s recycled water currently used?
7. With an expanded reuse program, how else will recycled water be used?
8. Why is water recycling important?
9. Will the recycled water be safe for children playing in parks?
10. Is recycled water safe to drink?
11. Who develops the health standards for recycled water?
12. Is the use of recycled water mandatory?
13. Could recycled water get mixed with Santa Rosa’s drinking water?
14. How will I know if the water I see irrigating parks and other outdoor spaces is drinking water or recycled water?
15. What kind of technical support can recycled water customers expect?

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1. What is storm water?
2. How do you report wasteful use of water?
3. When calling in to report a spill or wasteful water use, can I remain anonymous?

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1. How does the Wastewater Collection System Work?
2. Where does our wastewater go?
3. What is inflow and infiltration?
4. Why is inflow and infiltration a problem?
5. What is an erroneous connection to the wastewater system?
6. How does Santa Rosa Water identify inflow and infiltration?
7. How can inflow and infiltration be prevented?
8. What are Sewer backups/blocks and how are they prevented?

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1. Will my children change school districts?
2. Will bus services change?
3. Will I be served by a different fire department?
4. Will I be served by a different police department?
5. What is neighborhood oriented policing?
6. What other services will change?
7. Can I connect to water and sewer service?
8. Do I have to connect to sewer and water after annexation?
9. How is graffiti removal handled in the City?
10. Will additional street lighting be added to the area?

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1. Where do I pick up my race bib?
2. Do I need to pre-register or can I register on race day or at packet pickup?
3. Will there be water or snacks on the 5k course?
4. Do I need to bring identification on race day?
5. What is included in my registration fee?
6. I registered for the St. Patrick's Day 5k, but now I can't participate, can I receive a refund or else transfer my registration to someone else?
7. What is the route for the 5K?
8. Are strollers and dogs allowed on the race course?
9. Where should I park?
10. How do I access photos taken at the event?
11. What prizes will be awarded?
12. What if I can't stay to pick up my award?

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1. How much is the Utility Users Tax?
2. Is there a limit to how much I have to pay?
3. What is the UUT Year?
4. How do I know if I've paid more than the maximum tax?
5. How do I request a refund?
6. Is there a deadline for submitting a request for a refund?
7. Why do I have to provide copies of all my bills with a refund request?
8. Who will get the tax refund?
9. What happens if I decide to prepay the maximum tax to the City?
10. What if I can't compile and submit all copies of my utility bills by the deadline?

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1. Can I get my impounded vehicle out prior to the 30 day impound period?
2. What is a Post Storage Hearing?
3. Why do you charge $200 for a vehicle release form?

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1. Is our drinking water safe?
2. How will I know if my water is contaminated?
3. What is being done to protect the water supply impacts from the fire?
4. Is the water from my well safe to drink?
5. Where does tap water come from?
6. Why is the drinking water stored in large tanks on hillsides?
7. What is the best choice of drinking water: bottled or tap water?
8. My tap water sometimes has an odd taste and odor. Why?
9. What can I do to avoid taste and odor in my tap water?
10. Is my tap water safe to drink?
11. Does Santa Rosa fluoridate its drinking water?
12. Is fluoride in my drinking water safe?
13. What is water hardness?
14. What are the health effects associated with hard water?
15. What is the conversion factor for mg/L of hardness to grains per gallon of hardness?
16. How do I set my water softener correctly?
17. What is the white residue on pots and pans after I boil water?
18. If I am on a salt-restricted diet, will the sodium in drinking water hurt me?
19. What are total coliform bacteria?
20. What is E. coli? Where does it come from? How can water be treated to protect against E. coli?
21. How often do you test tap water for total/fecal coliform?
22. Why is water tested for total/fecal coliform only?
23. What can cause the tap water to be cloudy or milky?
24. What can cause tap water to smell like bleach?
25. Sometimes water coming out of my tap is brown or has sediments in it. Why?
26. What should I do if I turned on a faucet, and the water coming out is discolored?
27. What is wrong if I smell a rotten egg odor when I run water in the house?

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1. Where does Weed Abatement apply?
2. What is Weed Abatement?
3. Does the Fire Department spray for weeds or perform the removal of weeds/rubbish?
4. What do I do if I receive a notice?
5. What does it mean if I have received a "violation notice"?
6. Can I dispute a violation or an invoice?
7. What if I do nothing?
8. Will I be charged for that?
9. What if I am the new owner, and the previous notices were not received by me?
10. What if the parcel is owned by a group/corporation, and I was not receiving my mail at my mailing address?