On November 10, 2017, Santa Rosa Water issued a drinking water advisory for 13 homes in the Fountaingrove area. This advisory went into effect after benzene and other contaminants were detected in the drinking water system. The advisory remains in place until further notice.
Residents in the advisory area are advised to:
Do not consume tap water (this includes drinking, cooking, and brushing teeth)
Do not allow pets to consume tap water
Limit use of hot water
Limit shower time (use lukewarm water and ventilate area)
Use a dishwasher to wash dishes and use air dry setting Wash clothing in cold water
Through our intensive investigation, the data shows the highest levels of contamination is in water services, which deliver water from the water main in the street to your water meter.
We are optimistic, based on the data, that removing contaminated water services will help us to identify whether water service line replacement resolves the issue, if additional targeted repair is needed, or if full replacement of the water system is necessary. By taking this phased approach, we may be able to restore water service sooner and reduce disruption of rebuilding/construction activities.
Next steps include:
1. Replacing water services to all 352 properties in the advisory area.
2. Installing activated carbon water filtration systems, if needed and as necessary, for re-occupancy.
3. Reconnecting the water system in the Fountaingrove area to monitor the system under “normal operations.”
Investigation Shows Promise by Replacing Damaged Water Service Lines
The City will begin the process of replacing fire damaged water services this month. It is estimated that the contractors will complete work by the end of August 2018. Property owners will be notified, via mail, in advance and following service line replacements.
Replacement of contaminated water service lines is a Capital Improvement Project (CIP) managed by Transportation & Public Works.
To view details about the project, including construction updates, schedule, and a map identifying the service lines to be replaced and the status of their replacement, please visit:
For water quality questions, please call 707-543-3965 or email firstname.lastname@example.org. Our office hours are from 8am to 5pm Monday through Thursday and 8am to 4pm every other Friday.
For information on the rebuilding process and permits, please contact the Resilient City Permit Center at 707-543-4649 or via email at email@example.com. The permit center is located at 100 Santa Rosa Avenue, Room 6, Santa Rosa, 95404 and is open Monday – Friday from 8am to 5pm. You can also visit srcity.org/rebuild for additional information.
For information on connecting to water and sewer service, please contact Water Engineering Services: call 707-543-3959 or 707-543-4613, email WaterEng@srcity.org