Water Bill Relief--Apply Online

Santa Rosa Water Bill Relief for Additional Water Used for Fire Protection

On December 7, 2017, the Board of Public Utilities approved Billing Adjustments for Fire Protection Water Use policy. The policy allows for a billing adjustment for properties that experienced increased use due to fire related water loss and activities during the month of October 2017. For all account types, water use must be higher than prior water use, compared to same time last year. The amount of additional usage will be billed at the City's FY 2017-18 wholesale rate per thousand gallons for potable water ($2.60) or recycled water ($0.82). The difference between the rate billed and the wholesale rate, per thousand gallons of excess use, will be reflected on a future bill as a credit.

Applying for Water Bill Relief

To request an adjustment to your bill for additional water use due to fire protection, customers must fill out the below form by June 1, 2018. After submitting your request, please allow 8-12 weeks for the adjustment to be made.

If you have any questions regarding the water bill relief, please send an email to revenue@srcity.org
  1. Water Billing

    Physical Address
    90 Santa Rosa Avenue
    City Hall Annex, 1st Floor
    Santa RosaCA 95404
  2. Hours

    Monday - Friday
    8 a.m. - 5 p.m