Wait Time / Pick-up Window

Wait Time

Santa Rosa Paratransit will wait no more than five minutes for a passenger upon arriving at a scheduled pickup.

Pick-up Window

All passengers are expected to be ready at their scheduled pickup time to prevent other passengers from facing avoidable delays. To account for traffic irregularities, Santa Rosa Paratransit is considered “on time” when the Paratransit vehicle arrives up to thirty minutes after the agreed upon scheduled pick-up time. Please plan your trip with this 30-minute flexibility in mind. If the Paratransit vehicle arrives more than 30 minutes late, there will be no charge for that trip if you choose to take the trip.