Subscription Service

Subscription service is a method of efficient reservations and scheduling for trips with a repeated pattern—same origin and destination, same pickup or drop-off time, and same day(s). Riders subscribe to the service once and then Santa Rosa Paratransit provides the repeated service. Typical uses for subscription service include:

  • Traveling to work or school.
  • Traveling to medical appointments.

After riders and transit agencies set up the subscription service, there is no need to make further arrangements until a rider’s travel needs change.

Santa Rosa ADA Paratransit implemented a moratorium in 2013 on new subscription bookings during weekday peak hours from 8:00 AM to 9:00 AM and from 2:00 PM to 3:00 PM, to reserve capacity for non-subscription bookings. A “wait list” is maintained for these peak hour subscription requests so that if a trip become available you will be contacted. All subscription trip requests that cannot be accommodated, will be processed on an individual trip basis.

Repeated “no-shows” on a subscription service may result in the loose of subscription service.