Our Service

The City of Santa Rosa offers next-day ADA Paratransit transportation service seven days a week to those who are unable (temporarily or permanently) to independently use Santa Rosa CityBus due to a disability or health related condition.  This service is provided within three-quarters (¾) of a mile from existing CityBus routes as part of the requirements of the Americans with Disabilities Act (ADA). The service is shared-ride public transportation that is available for all trip purposes (including shopping, higher education, medical appointments, and work).

The City of Santa Rosa takes pride in providing high quality, safe, reliable and courteous transportation service. Santa Rosa Paratransit is highly subsidized. The one-way paratransit fare of $3.00 (which is double the adult fixed-route fare) covers a very small fraction of the overall cost of the trip, which is approximately $30 per one-way trip. The City of Santa Rosa has hired contractors to perform paratransit services on our behalf.

CARE Evaluators is the contractor that the public calls to schedule an in-person eligibility interview.  Once you have received your paratransit eligibility card, contact MV Transportation (Santa Rosa’s paratransit service contractor), to request your trips.  The City of Santa Rosa monitors, manages, sells tickets and generally ensures a high-quality paratransit service.