Title VI Non-Discrimination Policy

Santa Rosa CityBus operates its transit service subject to the nondiscrimination requirements under Section 601 of Title VI of the Civil Rights Act of 1964 (Title VI) and applicable regulations from the U.S. Department of Transportation, U.S. Department of Justice and other applicable federal laws and regulations.

Pursuant to its Title VI Program, Santa Rosa CityBus ensures that no person in its service area shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under its services and programs.

If you believe you have been subjected to discrimination under Title VI, you may file a written complaint by contacting the Santa Rosa CityBus Title VI Program Officer: 45 Stony Point Road, Santa Rosa, CA 95401, telephone (707) 543-3333, fax (707) 543-3326.  A Statement of Rights is available to you regarding the Santa Rosa CityBus Title VI Program upon request.

If you are dissatisfied with the resolution provided by Santa Rosa CityBus, you may submit your information to the U.S. Secretary of Transportation or the Federal Transportation Administration to the address listed under Additional Resources on this page.

Filing a Complaint

You may file a signed, written complaint 180 days from the date of alleged discrimination. Below are printable forms as well as forms that may be completed online  You may also call our Customer Service desk at 707-543-3333 to request that a Title VI Complaint Form to be mailed to you.

Additional Options for Submitting a Complaint Form

You may also submit a signed, written statement that contains the following information:

  • Your name, mailing address, and how to contact you (i.e., telephone number, email address, etc.)
  • The basis of the complaint (e.g., race, color, and/or national origin).
  • The date on which the alleged discriminatory incident occurred.
  • A detailed description of the incident, e.g., how, when, where, and why you believe you were discriminated against. Include names and contact information of any witnesses. If the incident occurred onboard a bus, please provide the time of day, route number, and bus number if available.
  • Other information that you deem significant.

The complaint may be mailed or delivered to the City of Santa Rosa Risk Manager at the following address:

City of Santa Rosa
Human Resources Department
Attn: Risk Manager
100 Santa Rosa Avenue., Room 1
Santa Rosa, CA 95404
Phone: 707-543-3060

CityBus encourages all complainants to certify all mail that is sent through the U.S. Postal Service and / or ensure that all written correspondence can be tracked easily.

Assistance with Filling Out a Complaint Form

The Transit Division's Title VI Program Officer may assist with writing a complaint if the complainant is unable to do so. The Title VI Program Officer shall also provide appropriate assistance to complainants, including persons with disabilities or those who are limited in their ability to communicate in English. You may contact the Title VI Program Officer by phone at 707-543-3333.

Additional Resources

U.S. Department of Transportation
Departmental Director of Civil Rights
Office of the Secretary
U.S. Department of Transportation
External Civil Rights Programs Division (S-33)
1200 New Jersey Avenue., SE.
Washington, D.C. 20590
Phone: 202-366-4070
TTY: 202-366-9696
Fax: 202-366-5575
 Federal Transit Administration
 Office of Civil Rights
 Federal Transit Administration
 90 Seventh Street, Suite 15-300
 San Francisco, CA 94103
 Phone: 415-744-3133
 Fax: 415-744-2726
Office of Civil Rights - Title VI
Federal Transit Administration
East Building, 5th Floor - TCR
1200 New Jersey Avenue, SE
Washington, D.C. 20590