Non-Discrimination Policy 2016


Santa Rosa CityBus operates its transit service subject to the nondiscrimination requirements under Section 601 of Title VI of the Civil Rights Act of 1964 (Title VI) and applicable regulations from the U.S. Department of Transportation, U.S. Department of Justice and other applicable Federal laws and regulations.

Plan Details

Pursuant to its Title VI Program, Santa Rosa CityBus ensures that no person in its service area shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under its services and programs. For more information on our nondiscrimination obligations call 707-543-3333 or view the Title VI Plan.

Filing a Complaint

You may file a signed, written complaint within 180 days from the date of alleged discrimination. A Title VI Complaint Form is available on this web page, or you may call Customer Service at 707-543-3333 and ask for the form to be mailed to you.

You may also submit a signed, written statement that includes the following:
  • The basis of the complaint (e.g., race, color, or national origin).
  • The date on which the alleged discriminatory incident occurred.
  • A detailed description of the incident, e.g., how, when, where, and why you believe you were discriminated against. Include the names and contact information of any witnesses. If the incident occurred onboard a bus, please provide the time of day, route number, and bus number if available.
  • Other information that you deem significant.
  • Your name, mailing address, and how to contact you (i.e., telephone number, email address, etc.)
File the written complaint at address listed below:

City of Santa Rosa Human Resources Department
Attn: Risk Manager
100 Santa Rosa Avenue, Room 1
Santa Rosa, CA 95404
Phone: 707-543-3060

Written Response

The Risk Manager or the CityBus Title VI Program Officer will send a final written response to the complainant and advise the complainant of his or her right to 1) appeal to the City of Santa Rosa's City Manager within 7 days of receipt of the final written decision from the Program Officer, and/or 2) file a complaint externally with the U.S. Department of Transportation and/or the Federal Transit Administration. The City of Santa Rosa will make every effort to respond to Title VI complaints within 60 working days of receipt of such complaints.

Additional Resources

In addition to the complaint process described above, a complainant may file a Title VI complaint with the following offices:
U.S. Department of Transportation
Departmental Director of Civil Rights
Office of the Secretary
U.S. Department of Transportation
External Civil Rights Programs Division (S-33)
1200 New Jersey Avenue., SE.
Washington, D.C. 20590
Phone: 202-366-4070
TTY: 202-366-9696
Fax: 202-366-5575
 Federal Transit Administration
 Office of Civil Rights
 Federal Transit Administration
 90 Seventh Street, Suite 15-300
 San Francisco, CA 94103
 Phone: 415-744-3133
 Fax: 415-744-2726
Office of Civil Rights - Title VI
Federal Transit Administration
East Building, 5th Floor - TCR
1200 New Jersey Avenue, SE
Washington, D.C. 20590