City of Santa Rosa > Departments > Transit > Santa Rosa Paratransit
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Important Phone Numbers

To schedule, verify or cancel your ride call MV Transportation at (707) 546-1999.

To determine if your are eligible for paratransit service or to check on your eligibility status call C.A.R.E Evaluators at (707) 541-7180.

For planning, service comments or questions contact:
Matthew Wilcox
(707) 543-3335


Santa Rosa Paratransit

The City contracts with MV Transportation to provide dial-a-ride (i.e. door to door) transportation services within the Santa Rosa city limits and the unincorporated Roseland area. To be eligible, the disability must prevent you from using fixed route transit (Santa Rosa CityBus or other transit systems).

To be certified or re-certified as eligible to ride Santa Rosa Paratransit:

  • Call (707) 541-7180 or TDD (707) 541-7184 to request an application and to schedule an in-person interview.
  • Bring the application to your interview. We can help you complete the application at that time.
  • Information you provide from your health care provider will be considered, but is not required.
  • At your interview you will be asked to assess your ability to use Santa Rosa CityBus fixed route service.
  • If necessary, a functional assessment will be conducted.

Functional Assessment

  • A Functional Assessment is used to determine your physical and congitive ability to use Santa Rosa CityBus fixed route service and under what conditions you would be eligible to use Paratransit services.
  • The Assessment includes:
    • A simulated trip to and from the bus
    • Boarding the bus
    • Negotiating a curb and a curb cut
    • Crossing a street
  • The Assessment evaluates:
    • Balance
    • Strength
    • Coordination
    • Range of motion

Determining Eligibility

  • Your eligibility to use Santa Rosa Paratransit service is based on the information you provide; on your application, at your interview and if necessary, during your functional assessment.
  • Interviews and functional assessments are conducted by an independent organization - C.A.R.E. Evaluators.
  • Variables in the environment and their effect on your ability to use Santa Rosa CityBus will be considered.
  • You can provide the names and the telephone numbers of two professionals who are familiar with your disability or functional ability. Santa Rosa Paratransit may contact them if additional information is needed.
  • You eligibility to use Santa Rosa Paratransit may be conditional, which means that you may be eligible to use the service under specific conditions.

 Appeals Process

  • If you are not satisfied with your Santa Rosa Paratransit elgibility determination, complete the apeal form included with your determination letter and return it to the address below within 65 days.

For more information contact:
Matthew Wilcox
Transit Planner
City of Santa Rosa
100 Santa Rosa Avenue - Room 6
Santa Rosa, CA 95404
Phone: (707) 543-3335



 Oakmont Shuttle

Santa Rosa CityBus Route 16, the Oakmont Shuttle, will pick up Oakmont residents who are ADA Paratransit Certified at their homes!

ADA Paratransit Certified Oakmont residents can enjoy this free shuttle to pick them up at home and take them to and from the activities they enjoy within Oakmont and they can go along on the daily shopping trips. Click Here for the current schedule for the Route 16 for the days and times.

Just call MV Transportation to request a ride, 546-1999. This is the same phone number to request Santa Rosa Paratransit rides.  Make reservations up to 7 days in advance or between 8:00 and 10:00 a.m. on the same day as the ride.
Reservations will be scheduled on a first-come, first-served basis, so call in advance to ensure your place on the bus!
We’ll pick you up anywhere within Oakmont and give you a ride home, too! Just let us know when you call!
Call to request a ride:546-1999                                         

How does this work?
This is the same Santa Rosa CityBus Route 16 bus that already serves Oakmont. What’s new:  as the bus travels along its regular route it will simply make small detours to pick up ADA Paratransit Certified Oakmont residents at their homes, and then return to the regular route.

Classes now forming!
Santa Rosa CityBus is scheduling training
classes to introduce ADA Paratransit Certified residents of Oakmont to the convenience and benefits of taking the Oakmont Shuttle to activities, services, shops, even to visit friends within Oakmont and on the weekday shopping trips. 

Contact: Michael Ivory
E-mail:  mivory@srcity.org