City of Santa Rosa > Departments > Transit > Santa Rosa Paratransit
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The City of Santa Rosa offers next-day ADA Paratransit transportation service seven days a week to those who are unable (temporarily or permanently) to independently use Santa Rosa CityBus due to a disability or health related condition.  This service is provided within three-quarters (¾) of a mile from existing CityBus routes as part of the requirements of the Americans with Disabilities Act (ADA).

The service is shared-ride public transportation that is available for all trip purposes (including shopping, higher education, medical appointments, and work).  The City of Santa Rosa takes pride in providing high quality, safe, reliable and courteous transportation service. Santa Rosa Paratransit is highly subsidized. The one-way fare of $3.00 (which is double the adult fixed-route fare) covers a very small fraction of the overall cost of the trip, which is approximately $30 per one-way trip. 

The City of Santa Rosa has hired contractors to perform paratransit services on our behalf.  C.A.R.E. Evaluators is the contractor that the public calls in order to schedule an in-person eligibility interview.  Once you have received your paratransit eligibility card, contact MV Transportation (Santa Rosa’s paratransit service contractor), to request your trips.  The City of Santa Rosa monitors, manages, sells tickets and generally ensures a high quality paratransit service.  For all paratransit related information go to www.srcity.org/paratransit or call.

  • To determine paratransit eligibility
    (707) 541-7180
  • To purchase paratransit tickets or general paratransit questions/concerns
    (707) 543-3333
  • To schedule a paratransit trip
    (707) 546-1999 

For more information on using Santa Rosa Paratransit please see our Paratransit Rider’s Guide.



 Oakmont Shuttle

Santa Rosa CityBus Route 16, the Oakmont Shuttle, will pick up Oakmont residents who are ADA Paratransit Certified at their homes!

ADA Paratransit Certified Oakmont residents can enjoy this free shuttle to pick them up at home and take them to and from the activities they enjoy within Oakmont and they can go along on the daily shopping trips. Click Here for the current schedule for the Route 16 for the days and times.

Just call MV Transportation to request a ride, 546-1999. This is the same phone number to request Santa Rosa Paratransit rides.  Make reservations up to 7 days in advance or between 8:00 and 10:00 a.m. on the same day as the ride.
Reservations will be scheduled on a first-come, first-served basis, so call in advance to ensure your place on the bus!
We’ll pick you up anywhere within Oakmont and give you a ride home, too! Just let us know when you call!
Call to request a ride:546-1999                                         

How does this work?
This is the same Santa Rosa CityBus Route 16 bus that already serves Oakmont. What’s new:  as the bus travels along its regular route it will simply make small detours to pick up ADA Paratransit Certified Oakmont residents at their homes, and then return to the regular route.

Classes now forming!
Santa Rosa CityBus is scheduling training
classes to introduce ADA Paratransit Certified residents of Oakmont to the convenience and benefits of taking the Oakmont Shuttle to activities, services, shops, even to visit friends within Oakmont and on the weekday shopping trips.