At Santa Rosa CityBus we are very proud of our 96% on-time rate!
Remember, the times listed in our Time Schedules are approximate to allow for daily realities such as assisting special needs passengers, traffic, events, mechanical problems and high-volume travel periods. Considering that, 96% of the time your bus will arrive within a few minutes of the times listed in our current Time Schedules.
For those rare occasions when a bus is running late Santa Rosa CityBus is using Twitter to update CityBus riders with real-time information. Riders who have signed up to receive this information will receive a tweet on their cell phone if a route is significantly delayed or canceled.
Twitter is a free social messaging utility for staying in touch in real-time. Messages sent over Twitter are called tweets and are transmitted using the same technology that is used to send text messages by cell phones or other portable devices. Anyone who wants to receive updates from a Twitter account holder just needs to subscribe to, or follow that sender. You can set up your account to receive and send tweets on a cell phone or computer. All you need to do is send a text message from your cell phone that reads Follow SRCityBus to 40404. You will get a message asking you to confirm your desire to receive updates with additional instructions on how to set up an account.
If you already have a Twitter account you can go to www.twitter.com/srcitybus to view our Twitter updates and to become a CityBus follower.
We’ve been sending status updates or tweets to our followers since mid-June 2009 as a pilot program. We plan to continue to test Twitter’s effectiveness over the next few months and we’d like to hear what you think of this service. Comments can be submitted online at www.srcity.org/citybus or by calling (707) 543-3333.
Following are some frequently asked questions.
Is this going to cost me anything?
Twitter is a free service but there may be some costs associated with receiving text messages on your portable device. Check with your cellular phone service provider for details on your text messaging plan and any charges you may incur before signing up.
What if I don’t want to get an update at 6:00 a.m. about a delay on the first bus route?
Once you establish your Twitter account, you can log in, select Settings and then Devices where you can select the hours during which you want to receive updates.
What if I stop receiving tweets or I believe I am not getting all of the Santa Rosa CityBus tweets?
Twitter has experienced short service disruptions over the past year. You can visit http://status.twitter.com/ to confirm any problems. You can also try deleting your portable device and re-registering it or even deleting your account and re-establishing it.