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STARTING OR STOPPING WATER / SEWER SERVICE

Starting or stopping water / sewer service requires one business day prior notice. To start or stop service:

  • Call Utility Billing at 707-543-3150 
    8:00 AM to 5:00 PM Monday through Thursday and from
    8:00 AM to 5:00 PM on alternate Fridays.
    We are closed every other Friday

  • Visit our office at 90 Santa Rosa Ave.
    8:00 AM to 5:00 PM Monday through Thursday and from
    8:00 AM to 5:00 PM on alternate Fridays.
    We are closed every other Friday.

DESCRIPTION OF CHARGES 

Fixed Charges are set according to service size. Its purpose is to assist in recovering some of the costs of system maintenance, meter reading, customer service and billing. Water Fixed Charges apply to all water accounts and Sewer Fixed Charges to all sewer accounts.

Water Usage Charges are based on the amount of water used during the billing period and cover the costs of buying and delivering water.

Sewer Usage Charges are based on estimated sewer flow and cover wastewater treatment and disposal costs. For most residential customers, these charges are based on the Sewer Cap (see below), or on the water usage for the month, whichever is lower. For most commercial customers and some residential customers, where there is little or no outdoor water use, these charges are based on the total amount of water consumed.

Sewer Cap: Sewer usage charges are based on metered consumption of water as determined by averaging usage during winter billing periods. This occurs during the months of November through March and in accordance with policies, rules, or regulations approved by the Board of Public Utilities. For example, if you averaged 5,000 gallons of water usage during the winter billing periods, you would get a Sewer Cap of ‘5’, starting with the July meter read. Your Sewer Usage Charges are then calculated by multiplying the amount of the usage charge by your Sewer Cap. For any month that water usage is less than the cap of ‘5’ (5,000 gallons), you are charged on the basis of actual water usage. Sewer caps are changed each year in July 

DELINQUENT POLICY 

Your account becomes delinquent and may be subject to disconnection of service if the utility bill has not been paid within 21 days of the billing date. A penalty fee of 10% of the overdue balance will be added to the account and will appear on the next bill. Any accounts with a delinquent balance, including closed accounts, will continue to accrue a monthly delinquent fee until the delinquent balance is paid in full. Should service be disconnected, all charges, a deposit and an administrative fee will need to be paid before service is restored.

To discuss a delinquent account, call (707) 543-3150. In some cases payment arrangements are possible, so call early if you are unable to pay your bill on time.

Deposits may be required on delinquent accounts showing 3 or more late payments, or at the time an account is disconnected for non-payment. After 12 consecutive on-time payments or when service is stopped, the deposit will be applied to the account.

 

 Contact Information

General Information 
90 Santa Rosa Avenue 
PO Box 1658 
Santa Rosa, CA  95404 
Phone: (707) 543-3150 
revenue@srcity.org  

Hours of Operation
Our phone and office hours are:

8:00 AM to 5:00 PM
Monday through Thursday

8:00 AM to 5:00 PM
On alternate Fridays.

We are closed every other Friday.
View our 2013 calendar here.