STARTING OR STOPPING WATER/SEWER SERVICE
Starting or stopping water/sewer service requires 24 hours prior notice.To start or stop service, please call Utility Billing at 707-543-3150 from 8:00 AM to 5:00 PM, or come by our office Monday through Thursday from 7.30 AM to 5:30 PM, and from 8:00 AM to 5:00 PM on alternate Fridays. We are closed every other Friday. We are located at City Hall Annex, 90 Santa Rosa Avenue.
DESCRIPTION OF CHARGES
Fixed Charges: Water Fixed Charges apply to all water accounts and Sewer Fixed Charges to all sewer accounts. This charge is set according to the size of the water meter. Its purpose is to assist in recovering some of the costs of system maintenance, customer service and billing.
Usage Charges: Water Usage Charges are based on the amount of water used during the billing period and cover the costs of buying and delivering water. Sewer Usage Charges are based on estimated sewer flow and cover wastewater treatment and disposal costs. For most residential customers, these charges are based on the Sewer Cap, or on the month’s water usage, whichever is lower. (See below for further explanation of Sewer Cap.) For most commercial customers and some residential customers, where there is little or no outdoor water use, sewer charges are based on the amount of water consumed.
Sewer Cap: Sewer usage charges are based on indoor water use. For residential customers this is estimated by averaging water usage during the billing periods of the winter months. These are normally wet months when it can be reasonably assumed that all water entering the property is exiting as wastewater. The average indoor water usage is called the “Sewer Cap.” If, for example, you averaged 5,000 gallons of water per month during the winter, you would receive a Sewer Cap of “5,” starting with the July statement. Your Sewer Usage Charges are calculated by multiplying the amount of the usage charge by your Sewer Cap. For any month that water usage is less than 5,000 gallons, you are charged on the basis of actual water usage.
DELINQUENT POLICY
Your account becomes delinquent and may be subject to discontinuance of service if the utility bill has not been paid within 30 days of the billing date. A delinquent charge of $5.00 or 1.5% of the balance due (whichever is greater) will be added to the account and will appear on the next bill. Should service be disconnected and you wish to re-establish service, all charges, a deposit and a reconnect fee will need to be paid before service is restored.
To discuss a delinquent account, call 707-543-3160. In some cases, payment arrangements are possible, so call early if you are unable to pay your bill on time.
Deposits: Deposits may be required on delinquent accounts showing 3 or more late payments, or at the time an account is disconnected for non-payment. After 12 consecutive on-time payments or when service is stopped, the deposit will be applied to the account.
To discuss a delinquent account, call 707-543-3160.
For additional information, please call Utility Billing Customer Service at 707-543-3150 or email revenue@srcity.org.