NON-DISCRIMINATION POLICY

Santa Rosa CityBus operates its transit service subject to the nondiscrimination requirements under Section 601 of Title VI of the Civil Rights Act of 1964 (Title VI) and applicable regulations from the U.S. Department of Transportation, U.S. Department of Justice and other applicable Federal laws and regulations.

Pursuant to its Title VI Program, Santa Rosa CityBus ensures that no person in its service area shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination. For more information on our nondiscrimination obligations call (707) 543-3333 or click here for the Title VI Final Report FY10 (12 MB PDF file).You may file a signed, written complaint with in thirty (30) days from the date of alleged discrimination.
The complaint should include the following information:

File the written complaint with Santa Rosa CityBus’ Title VI Program Officer or with the City Manager at the appropriate address listed below:

Santa Rosa CityBus’ Title VI Program Officer will send a final written response to the complainant and advise the complainant of his or her right to 1) appeal to the City of Santa Rosa’s City Manager within 7 days of receipt of the final written decision from the Program Officer, and/or 2) file a complaint externally with the U.S. Department of Transportation and/or the Federal Transit Administration. The Program Officer will make every effort to respond to Title VI complaints within 60 working days of receipt of such complaints.

In addition to the complaint process described above, a complainant may file a Title VI complaint with the
following offices: