The Revenue Division provides billing and collection services for City water and sewer utilities, and is responsible for business tax management, utility taxes, City taxes, and miscellaneous receivables, with total collections of approximately $186 million per year.
There are four sections in the Revenue Division:
Administration – Provides overall direction and planning, oversees the division’s budget and contract managements, and provides administrative support for all programs.
Utility Billing Operation and Collection – Provides over 52,000 water and sewer customers with account services, monthly billing, annual account audits, leak adjustment program, billing inquiries, customer outreach, daily payment processing, and collects on delinquent water and sewer accounts.
Utility Billing Field – Reads over 52,000 water meters each month, processes starts and stops of water service, and provides field service work.
Revenue and Collections – Provides billing and collection of miscellaneous receivables, assessments and franchise fees, and collection of various taxes (Utility User, Transient Occupancy, Real Property Transfer, Property, Sales).
Some information that you might be looking for:
Office hours are 8:00am to 5:00pm Monday through Friday.