Let us know how we are doing!Complaints
regarding a vehicle operator’s performance should be reported promptly to the Santa
Rosa Paratransit Program Director for investigation and appropriate actions. Santa
Rosa Paratransit can be reached at:
Feedback from our riders is a valuable source
of information. Please let us know if you have
experienced any of the following:
1.If you did not receive your eligibility letter 21 days
after your interview.
2.If you were denied a trip within the negotiation 1-2-hour
3.If you had a scheduled trip that the driver never
showed up to pick you up within the 30-minute pick-up window.
4.If you had an excessively long trip or an untimely
Comments and suggestions can be delivered to us by mail, fax, in person or
by telephone. Contact information is on the next page. If you would like a
response to your comment or suggestion, include your complete name and mailing
address and a written response will be provided within 14 days. If you are
unhappy with the service you received, please be specific and include the time,
date, vehicle number, driver name or identification number, and nature of your concern.
City of Santa Rosa Transit, 100 Santa Rosa Avenue - Room 6, Santa Rosa, CA 95404, Phone: (707) 543-3333 or TTY Relay: 711, firstname.lastname@example.org